Welcome to GuitarZoom.com Customer Service!

Need help with an order or have a question? Our friendly customer service team is here to help you.
Answers to common questions can be found in our knowledgebase.

Or you can submit a online help request.

 
 

Customer Service

Katrina December 04, 2012 General Information / No response from GuitarZoom CSS!

Dear Customer,

We here at Customer Service always try to respond to your inquiries within a few hours after you've sent them, unless we're really swamped with requests (during launches!) that we can't respond ASAP.

However, if you sent a request in an have not received a response in 24 hours, then the most likely thing that happened is that your ticket has been filtered out by our support system. We receive a lot of spam mail and to filter the legitimate requests from the spam ones, our customers need to be registered on our support system before they can send in a request. 

If you have not registered yet, then your support ticket has likely been filtered out. So please register and login before you send out your requests. Thank you! 

Dan Denley December 10, 2010 Frequently Asked Questions (FAQs) / Orders, receipts, returns, shipping...

So, you want to return your course for credit. What are you crazy? Just kidding. Ok, no problem. All you need to do is ship it back to us (at your expense) in good condition.

STEP 1: Make sure that you are within the guarantee period. With few exceptions, this is usually 60-90 days from the day your ordered. Please check your receipt or invoice for the date that you had ordered. 

STEP 2:   Gather up all the course materials and carefully pack them so they don't get damaged on the return trip. 

STEP 3: IMPORTANT! In order for you to receive credit, you must include your complete contact info:

  • First and Last name
  • Complete address
  • Email Address (the one you used when ordering)
  • Telephone number with area code
  • Order number (if you have it handy)

 

STEP 4: Ship the course via a method with tracking (like FedEx, UPS, USPS with delivery confirmation)...

*ATTENTION RETURNS (course name) 
Corporate Disk Company
4610 Prime Parkway
Mchenry, IL 60050

We HIGHLY recommend that you ship the course materials back to us using a trackable method like UPS, FedEx or USPS with delivery confirmation. Because if we don't receive the product, we can't give you a refund.


STEP 5: Please indicate if you would like to a refund (less shipping) or an exchange. You can always EXCHANGE your course for another one that you think will help you accomplish your goals better.

 

 STEP 6: Once we have received the course and verified that you are indeed within the guarantee period, we will promptly issue you a refund or exchange the course, as you request. Please note that shipping costs are non-refundable.  

STEP 7: IMPORTANT! Please email customer support and let them know that you have returned a package. 

 

Customer support will receive a notification from our fulfillment center that they've received your request, and they will contact you to verify whether you'd like a refund or a course exchange, so please be patient - you'll get contacted as soon as we get notification that you've returned something! 

Katrina March 18, 2013 Frequently Asked Questions (FAQs) / Billing

The first step is to take a deep breath and relax. We're going to take care of you, Ok? Cool.

If your course is within the return policy period, then we'll issue you a fast, friendly refund for the cost of the course (less shipping). No questions asked. No hassles. No restocking fee. No receipt required!

Do This Next:

Send a ticket to support and we'll help you ASAP. Thanks!

 

Katrina March 18, 2013 Frequently Asked Questions (FAQs) / Products, bonuses, login info...

Passwords are automatically sent to you when you have a successful order. From the countless tickets that have been sent by customers about this issue, the most common causes of passwords not being "received" by the customer are the following: 

 

  1. The email is in the SPAM folder.
  2. The customer used a different email address to order the course. 
  3. The customer typed his or her email address wrong. 
  4. The order has not pushed through or the customer has not been charged yet for the course due to a credit card failure issue. 
To get your password, you can go to the "forget password" link and enter the email address that you used to purchase. Here's the link: http://guitarzoom.com/members/?action=lostpassword2