Welcome to GuitarZoom.com Customer Service!
Need help with an order or have a question? Our friendly customer service team is here to help you.
Answers to common questions can be found in our knowledgebase.
Or you can submit a online help request.
Knowledgebase - Find Your Answer Here
GuitarZoom Customer Service and Support
Kat Apr 04 • Knowledge Base / Orders, receipts, returns, shipping...
You can access your courses and tab books from our member's site.
Just go to our GuitarZoom.com member's area: http://guitarzoom.com/gmembers
If you lost your password, you can click on the "lost your password?" link to retrieve or change it. You can also request Customer Service to provide you with your password.
Once you're logged in, here are direct links to what you need:
tab book: http://just-enough-theory.s3.amazonaws.com/just-enough-theory-book.pdf
Guitar Theory Survival Guide: http://guitarzoom.com/gmembers/guitar-theory-survival-guide/
Dan Denley December 10, 2010 • Knowledge Base / Orders, receipts, returns, shipping...
So, you want to return your course for credit. What are you crazy? Just kidding. Ok, no problem. All you need to do is ship it back to us (at your expense) in good condition.
STEP 1: Make sure that you are within the guarantee period. With few exceptions, this is usually 60 days from the day your ordered.
STEP 2: Contact Customer Support and ask them for an RMA number for your return.
STEP 3: Gather up all the course materials and carefully pack them so they don't get damaged on the return trip.
STEP 4: IMPORTANT! In order for you to receive credit, you must include your complete contact info: First and Last name Complete address Email Address (the one you used when ordering) Telephone number with area code Order number (if you have it handy)
STEP 5: Ship the course via a method with tracking (like FedEx, UPS, USPS with delivery confirmation). We use two shipping facilities, so please clarify with Customer Support as to the address where you should send the product back to. We HIGHLY recommend that you ship the course materials back to us using a trackable method like UPS, FedEx or USPS with delivery confirmation. Because if we don't receive the product, we can't give you a refund.
STEP 6: Please indicate if you would like to a refund (less shipping) or an exchange. You can always EXCHANGE your course for another one that you think will help you accomplish your goals better.
STEP 7: Once we have received the course and verified that you are indeed within the guarantee period, we will promptly issue you a refund or exchange the course, as you request.